1. Trouble creating your account?

Problem: You’re stuck registering or can't complete the first-time sign-up.

Fix it:

• Double-check your email for the verification link, sometimes it hangs out in your spam folder.

• Make sure your password meets all requirements (length, special characters, etc.).

• Still no email? Try resending it, or reach out to support for help.

2. Staying logged In for easy repeat orders

What to expect: When you log in, the system keeps you signed in by default. That way, you can jump straight into design or ordering without re-entering credentials.

Why it works: This persistent login feature makes returning a breeze, eliminating the need to log in each time.

If it doesn’t stick:

• Check that cookies are enabled in your browser settings.

• Make sure you're not in incognito/private mode, which typically clears login data when closed.

• If the problem persists, try clearing your cache or contact support.

(Note: Persistent login durations vary by platform, often ranging from a few days to a few weeks, depending on browser settings and security policies.)

3. Is the upload label file failing?

Problem: Your label won't upload, or you get an error.

Fix it:

• Confirm your file format is valid: ideally a high-res PNG with transparency, or a flattened PDF/JPG for standard rectangular labels.

• Check that your images is under 20mb.

• Avoid locked or corrupted files. Always use a clean, unlocked format.

Learn more about ideal label files.

4. Label looks off when rendered on the bottle

Problem: Misaligned, blurry, or truncated label.

Fix it:

• Ensure your PNG matches the die-cut shape exactly, and has clean, crisp edges.

• Use the advanced settings: label height, bottom offset, width, and horizontal offset, to fine-tune placement.

• Pro tip: Once you nail a layout, save the offsets, you can reuse them for consistency across designs.

5. Payment or checkout glitch

Problem: Your card doesn’t go through, or the payment stalls.

Fix it:

• Verify your card details (number, expiration, CVV) are entered correctly.

• Some cards trigger extra verification; check your bank app or email for steps.

• If the problem persists, try a different browser or use a different card.

6. No image to download

Problem: You paid for a bottle shot, but never received the download link in your inbox.

Fix it:

• Check your spam folder for an email with the download link.

• If it’s still missing after two hours, drop us a line, and we’ll help track it down.

7. Something else isn’t working?

Still stuck? Let us know with these details:

• What you were trying to do (e.g. upload label, checkout, download).

• Any error messages you saw.

• Browser and device (e.g. Chrome on Mac, Safari on iPhone).

• Steps you've already tried.

With that info, our team can get you sorted fast.